Telephone Systems for Businesses.
One of the essentials of a business is a good communication system. The employees will be able to pass information with ease and within the shortest time possible. Therefore, it is advisable that business owners should install a good communication system. Telephone system is the best communication system for businesses because of its effectiveness, and it also reduces the movement of staff within the business premise. The telephone lines can also be used by the business owners to communicated with other interested parties such as the customers and the suppliers. Several types of telephone system are available from which the business owners can choose from. Therefore, in this article, I will highlight the features of some of the different types of telephone systems.
Virtual telephone systems involves the installation of a business line and then connecting it with the mobile numbers of different workers. The phone calls to the business line are directed to the designated employee phone numbers through the call-forwarding feature. There are several other features that the system incorporates such as automated receptionists, voicemail, and call screening. The system is recommended for business whose employees work away from the business premises. Therefore, incoming phones calls to the business line can be directed to the employees who are not available in the business premise at the moment.
Traditional landline telephone system relies on the network provided by the existing telecommunication companies. The landline is also referred to as public switched telephone networks and relies on wiring networks provided by telephone companies. The operation of the landline telephone system can only be achieved by the installation of a private branch exchange (PBX). The PBX hardware is mean to facilitate the phone extension process and initiate other features such as call directories and call transferring. The system is recommended for large businesses that have the financial capabilities to pay the IT experts and maintain the system. Landlines is also good for businesses experiencing low internet speed.
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Another type of telephone system is the VolP which is an upgrade of the landline system. The system uses the company wireless networks instead of the copper wiring. The VoIP system also has other features such as automated attendants and call queues. It can also be integrated with computers so that is can send the voicemails to emails of designated employees. The employees will also be able to access the business phone systems using their mobile devices. The systems is cheaper as compared to landline and the process of installation is also simple.
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On-Premises VolP telephone systems is installed with the business and requires a private PBX hardware so that phone system can run. Purchasing a PBX hardware is always expensive and therefore is not preferred my many businesses. It allows you to monitor your communication by yourself. You will need to hire experts to maintain and set up the system.