How to Grow a Customer Service-Oriented Business
What are the techniques that will make your customer happy? It has been a result in different surveys on customer satisfaction that the biggest factor that affects the happiness of a customer is based on service. It doesn’t matter if you are a company that offers products or services because one way to measure the success of a company is based on its services.
So how do you make a customer happy with your costumer services? Customer services vary depending on the type of company you have. But if you want to improve your costumer services, you will have to follow various tips to help your company and eventually make your customers happy.
Greet with a Smile
The moment a customer enters your store, he or she needs to be welcomed and one way to do that is to give your customer a smile. It is already proven and tested that smiling gives you a better mood thus, making you happy. By giving your smile to a customer, you are actually building a good impression to them. With that impression, the customer may be able to share his or her experience to others. You will then be led to the marketing strategy on word-of-mouth.
Trained Customer Service Employees
You cannot ignore the fact that there are customers that are hotheaded. One way to immediately respond to this situation is when you allow your employee to do his or her part in calming the customers. But you can’t deny the fact that most of the employees are not trained to customer service therefore requiring you to conduct one as regularly as possible. This will give you confidence that your company is a customer oriented one that can handle any issues on customers. Since you will need to conduct these trainings regularly, you must allot a budget for it.
Systematic Business Operations
It is very important that you have a systematized process flow for your business. One way to do that is to secure that you are supported by software and advance technology for your day to day operations. You must also have a back up plans for certain situations and the only way to do that is to have a regular meeting with your employees and discuss. There must be proper communication so that each and everyone are aware of the ultimate goal of your company.
This is very important to any type of business because this will give the customers the feeling of worth and importance. This add-on service can be a free coffee, water, or even waiting area with magazines and television. This will require additional budget but it will be worth it.