The Art of Mastering Services
Know the Business Trends that are Going to be Popular in 2017
These are business trends that will change how you would do business. It is not anymore a secret that the millennials have certainly taken over the workforce and they are now the biggest group. Well, preparing them for leadership is a test which many will face in 2017. If the company chiefs who are set to retire leave their companies, there will be more jobs to fill and will be open for those up-and-coming professionals in the younger generation.
It is very important that you plan early. Give the young workers the tools needed to be leaders now. Don’t wait that you have a void to fill for you to train them. Such is a very valuable time that you would be wasting and in your business, wasted time is not a valued commodity. Know the trends for the business that would surely make a splash in 2017.
The elevated customer engagement should be a business trend that you should know. You probably have seen a shift on how the brands would engage the customers, in person as well as digitally. The customer engagement would continue to dominate when the merchants would move to a more digital-based business model. Relationships are valuable and it may have slipped off your mind that intimacy can exist in the digital environment by personalization, responses and data.
The customers want the brands to be experts on them and to be treated like they are valued and they really matter. There are now retailers who are going for those personalized services. If the companies would show that they are personalizing their experiences, then rather than selling something, the actions would build trust and deliver value and also curate the quality of the product.
Moreover, a business trend that is going to take off in 2017 is customer data collection. How can you help the people become more productive? What you must do is that you have to provide them with a higher level of service. For you to be able to do this, you must study what the customers take and also how they consume it and the use of information to provide them what they want. This can sound easy but not everyone has learned this lesson.
The brands are able to collect data on their customers but are just now understanding to use this to their advantage. The IoT or the Internet of Things is a way that you can increase the customer engagement and also provide the brands with a way to build a much stronger relationship. The loyalty programs would also provide several points of interaction by objects which are already available in the environment. These programs could help the companies to make decisions based on the big amounts of customer data from various channels.
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